As artificial intelligence continues to advance at a rapid pace, leaders are increasingly focused on what AI can do. But an equally important question deserves attention: What happens when it does it successfully? In a recent commentary published by Crain’s Chicago Business, Rainmaker trainer and consultant Kevin Barnhart explores why organizations…

Think about a time when you’ve gone through a complex decision process to make a major purchase such as a house or car. Did an agent work with you through the process, asking questions, understanding your unique needs, and making recommendations accordingly? Or were you presented loads of options (relevant…